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DELIVERY INFORMATION

General

Orders are usually dispatched with tracking within 2 business days upon payment confirmation. Once shipped, standard delivery is expected within 3-5 business days and express delivery is within 2 days for Peninsular Malaysia. This isn’t guaranteed, but we try our best. If you have an urgent order, please email us and let us know what you need. We will try our best to accommodate your request.

Once your order has been shipped, you will receive an automatic email with the tracking number.

Items will be delivered to the delivery address specified in your order. All delivery times quoted are estimated times and are subject to inventory availability. Delivery times cannot be guaranteed, and we are not liable for any delay or failure to supply the goods where this is due to circumstances beyond our reasonable control; e.g. severe weather conditions, fire, accidents, war or civil disturbance, strike, any form of Government action, failure of our supplier(s), failure by you to give us a correct delivery address or notify us of any change of address.

If inventory is temporarily unavailable, we will contact you and let you know when we expect the items ordered to come into stock. You can then let us know whether you would like to wait or if you would like to cancel your order. If you would like to cancel your order, please contact us (preferably through phone or email). We will refund you the money paid for any goods which cannot be supplied.

Due to import restrictions and strict requirements in other countries, we are unable to deliver every item internationally. Refer to each product’s eligibility for international delivery. For further enquiries, please contact us.

Delivery Location

Currently, MY Vegetable Patch delivers nationwide including Sabah & Sarawak and Singapore.

Postage & Packaging

Destination First 1kg First 3kg First 5kg Next 1kg
Peninsular Malaysia (Standard Delivery) RM7.00 RM1.50
Peninsular Malaysia (Express Delivery) RM13.00 RM2.00
Sabah & Sarawak (Express Delivery) RM12.00 RM12.00
Singapore* (Standard Delivery) RM62.00 RM2.00
Singapore* (Express Delivery) RM24.00 RM12.00

*Price includes custom clearance fee.

Track Your Order

For every order, MY Vegetable Patch will provide a tracking ID number which you can use to track your delivery.

Login to your account to view the status of your order. If your order has been shipped, a tracking number will be displayed along with the status of your order. We are not responsible for lost packages for which no tracking was produced. If you need further assistance tracking your order, please contact us.

Missing Goods

We do not accept claims for missing orders beyond 15 days from the date of shipping. If you have not received your order within this period, please contact us immediately to check on the status of your order. Standard shipments arrive in about 7-10 working days. We do not guarantee any shipments made to P.O. Box addresses. If you believe that your order is severely overdue, please contact us quoting your order number and we will take appropriate action.

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