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FREQUENTLY ASKED QUESTIONS

General

Q: What is myvegpatch.com (MY Vegetable Patch)?

A: We are a platform providing products and solutions for those that are health and/or environmental conscious. Our vision is to make safe food accessible to everyone. On this website the products are divided into following categories:

We are constantly adding more products to our website. If we do not have any items you require, please email us and let us know what you need. We will try our best to accommodate your request.

Registration

Q: Do I have to become a registered member of MY Vegetable Patch to shop?

A: No, you don’t have to become a registered member to shop at MY Vegetable Patch. However, we strongly recommend you to register as a member because we don’t want you to miss out any attractive promotions and updates.

 

Q: I can’t register as a member. Please help me.

A: Please check that you have filled in all details correctly. If you are still not able to register as a member, kindly email us.

Products

Q: Is there a limit to the quantity I can purchase?

A: The quantity limit depends on the current stock availability. For bulk purchases, please email us.

 

Q: I can´t find the products that I want.

A: We may change our product selections from time to time due to that you may not be able to find some products. please email us for further enquiry.

 

Q: The products that I want in this store are out of stock. When can I get the products that I want?

A: Please contact us to get more details of the products which are out of stock.

 

Q: When will I receive my products?

A: Please refer our Delivery Information page.

Placing An Order

Q: I would like to purchase some products. How do I place an order?

A: When you find the product you like, click on “Add to Cart” button, continue to do so with all the products you’d like to purchase. When you are done finalize your order at the Checkout page.

 

Q: There are some products in my shopping cart from my previous incomplete purchase. How do I remove them?

A: View your Shopping Cart and click on “remove”.

 

Q: I have added products to the shopping cart. Can I change the quantity ordered?

A: Yes, you can. In the Shopping Cart page, just change the quantity and proceed.

 

Q: Will I receive an order confirmation?

A: Yes. You will receive an email from us once your purchase is confirmed. Registered customer also can check the order on My Account page.

Payment

Q: How can I pay for the products?

A: Currently, we accept Bank transfer and credit card only.

 

Q: I have added products to the shopping cart. Can I change the quantity ordered?

A: Yes, you can. In the Shopping Cart page, just change the quantity and proceed.

Exchange and Return

Q: Can I exchange or return the products that I received?

A: Please refer to our Return & Refunds Policy.

Website

Q: What information is collected from me when I am using this website?

A: For complete explanation, kindly refer to our Privacy Policy.

 

Q: Is it safe to make purchase transactions on your website?

A: Yes, we use SSL connection and take a necessary safety precaution.

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